Help
How do I
order?
Online
Order quickly,
easily and securely all day, every day. Simply use the login button
above to login or register.
Make enquiries
or order products at any time of the day or night and we will respond
during office hours.
If you experience any technical issues with our website please contact our webmaster via email: website@consumables.com.
By email
Email your
orders to our dedicated sales team sales@consumables.com.
Make enquiries
or order products at any time of the day or night and we will respond
during office hours.
By telephone
Call our
helpful, friendly sales team between the hours of 08:00 and 17:30
Monday to Friday on 0844 893 6500.
By fax
Order by fax
using our Consumables Order Form. Simply fax
over your order form to the 0844 893 6540.
By post
You can post
your orders to us at:
Consumables
1000 Lakeside
North Harbour
Portsmouth
PO6 3EN
What is your
minimum order?
We know that
you don’t always want to buy lots of items, especially when you’re
looking to re-order just a few things, so we don’t have a minimum order
value. We do apply a carriage charge of £7.50 to all orders under £100
[excluding vat] though, otherwise it costs us more to pick, pack and
ship that we can make from the order. And we need to remain profitable
if we’re going to be able to continue to supply you with all of your
workplace supplies!
What are
your
delivery charges?
To the UK mainland (excluding the Highlands/Islands) our charges are:
- Free delivery on all orders over £100, excluding vat
- For all orders under £100 please add £7.50 + vat
- We aim for
next day delivery, however please allow 1-3 working days during busy
periods.
The following
postcodes are NOT considered UK Mainland by our couriers:
IM, IV, HS, KA27-28, KW, PA20-88, PH19-44, TR21-25, ZE and Isle of Wight
Parcel
deliveries
All parcel
deliveries are made by our courier City Link. Deliveries are made
between 8:30am - 6:00pm. It is essential that your order is consigned
to a 'manned' address, where our courier can obtain a signature on
delivery. The courier cannot deliver to a neighbour or an alternative
delivery address. If the courier is unable to make the delivery to the
specified address and has to return at a later date, a supplementary
charge may have to be made. We are unable to give ETAs on deliveries
until after 3pm on the expected delivery date.
Collections
Collections
can be made from our Logistics Centre in Swindon, Monday to Friday
between 08.00 and 17.00. Goods are generally available for next day
collection. If an item is not available then a member of our Customer
Service team will contact you to advise when the item will be due back
in to stock and offer you an alternative product if a suitable option
is available.
White Arrow
Logistics
c/o
Consumables.com
29a Athena
Avenue
Elgin Road
Swindon
SN2 8HE
What payment
options do I have?
Credit account
If you would
like to apply for a credit account then please download our Credit
Application form. Credit accounts are
available to all clients once we have completed our credit check. For
your reference, we have partnered with CreditSafe for all of our
financial decision making on a client, although we will override any
decision at our discretion.
All account
applications, and all orders, are subject to our terms
and conditions.
You can also
pay by:
Credit or
debit card. We accept Visa, Visa Electron, MasterCard, Maestro, Solo
and American Express.
Bank transfer.
Our bank details are available here. Please ensure that you
email a copy of the remittance advice to our finance department; finance@consumables.com
Cheque. Please
make cheques payable to Consumables Solutions and post to Consumables,
1000 Lakeside, North Harbour, Portsmouth, PO6 3EN.
Please note
that we do not accept payment via PayPal.
Payment
security
All of our
credit card payments, both online and offline, are processed by
CyberSource, a wholly-owned subsidiary of Visa Inc. CyberSource is an
established industry leader that plays a role in processing
approximately 25 percent of all eCommerce dollars transacted in the
United States. The company serves more than 295,000 merchants through
its CyberSource and Authorize.Net branded solutions. CyberSource
clients include British Airways, Home Depot, Facebook, Google and many
small businesses.
What is your
returns policy?
Product can
only be returned to us once a valid returns number has been obtained.
To return your item, call us on 0844 893 6500 and provide us with your
order and item details. We will confirm your returns number which you
will need to note on the paperwork that you return with the item. We
will also arrange for a courier to collect your goods [please note that
a charge may apply depending on the reason for return]. Please make
sure courier collected products are well packaged for their return
journey.
What is your
refund policy?
If any of our
products fall below the high standard you expect, we'll happily refund
or exchange it within 14 days. We will also refund or exchange it if
you change your mind within 14 days, provided you return it as sold
with all the original packaging, tags, labels and accessories. You'll
need your order confirmation email to do this.
How do I
track my delivery?
When you place
an order with us we will send you an order confirmation to confirm your
order. We will then send you another email when your order has been
despatched. We use two methods of despatch; pallets or parcels. If your
order has been despatched as parcels you will be able to track it by
clicking on the ‘Track my order’ in your confirmation email.
Unfortunately our pallet company doesn't currently have a tracking
facility set up. Generally pallet orders are delivered within two
working days for mainland UK.
If you don't
receive a despatch confirmation email, you can track your order online
via ‘My Account’ and clicking on the ‘See Orders’ link. If your order
has been shipped, you will see a tracking number. You can click this
link to be taken to our couriers website.
What are your
terms and conditions?
For our full
terms and conditions, please click here.
What is your
policy on cookies?
For our policy
on cookies, please click here.
